Delete Your Account

1 Delete your account in the app

The fastest way — it takes effect immediately, no waiting and no email needed.

Open Luckora and sign in to the account you want to delete.
Tap your avatar to open the Profile screen.
On the DETAILS tab, scroll to the bottom and tap Delete my account.
Read the confirmation and tap DELETE.

This cannot be undone. The account closes for good — it can never be signed into again, on any device. Your points balance is lost, and signing in again, with the same email or on the same phone, starts a brand-new account from zero.

2 Request deletion by email

If you have already uninstalled the app, or you cannot sign in, send us a deletion request. The message is written for you — the button opens whichever mail app you use.

Send email

Send it from your registered email address. That means the exact address you signed in to Luckora with, through Google or Apple. The address your message arrives from is how we know it is really your account — so a request sent from any other address will be ignored, without a reply.

If the button does not open your mail app, write to luckora.support@gmail.com yourself:

To: luckora.support@gmail.com Subject: Luckora account deletion request I request deletion of my Luckora account and its personal data. In-game nickname: I am sending this from the email address I signed in to Luckora with, and I confirm I am the owner of this account.

We may ask one follow-up question if we cannot identify the account from what you send. We will not delete an account on someone else's say-so.

Playing as a guest? A guest account has no email address attached to it, so there is nothing for us to verify a request against. Delete it from inside the app instead — see step 1.

3 What happens when you delete

The moment a deletion goes through:

Your account is closed permanently. It can never be signed into again — not with your email, not on your phone, not by us. Any session still open stops working immediately.
You are removed from every community you had joined. A community you owned passes to its longest-standing remaining member so the group keeps running; if you were its only member, the group is deleted with your account.
You disappear from the leaderboard and from other players' rosters and member lists.
Push notifications stop. We drop the notification token for your phone, so nothing is ever sent to you for this account again.
Your points balance is gone. Points are not transferable and cannot be restored or carried into a new account.

If you install Luckora again later and sign in — with the same email, or on the same phone — you get a brand-new account starting from zero. The old one is never reopened.

4 What we keep, and why

Deleting closes your account rather than shredding the records behind it. The closed account and its match history stay in our systems, visible to nobody in the game, because:

Games are played between people. A match's result, and the points other players won in it, would be wrong if one participant's records vanished.
Security and anti-fraud. The closed record is what stops a deleted account being reopened or reused, and lets us investigate abuse.
Legal obligations require us to retain limited records for a period.

Want the underlying records erased too, not just the account closed? Email us a request saying so, and we will action it and confirm when it is done.

For the fuller picture, see the Privacy Policy (§7 Data retention).

5 How long it takes

Method	Account closed	Data erased
In the app	Immediately	Immediately
By email request	Within 7 days of us verifying the request	Within 30 days

Backups are cycled on a rolling schedule, so a copy of erased data may persist in backup storage for a short period before it is overwritten. It is not restored to the live service.

6 Contact us

Questions about deleting your account or the data we hold?

📧 luckora.support@gmail.com